IS IT SAFE TO USE MY CREDIT CARD ON
LINE?
Yes. Whenever you place an order on our web site,
your credit card (or other payment) information is protected by Secure Sockets
Layer (SSL), a sophisticated technology that encrypts all your private
information as it travels over the Internet. For details on this and other ways
we protect your security, see our privacy statement.
HOW
TO SHOP On LINE?
It's easy. Simply select the item you want by
placing a quantity in the quantity box and press "Add To Cart." Your browser
will go to our shopping cart where you can review your selection. Scroll down
and enter information. Required fields have to be filled out for us to complete
your order. At the bottom click "Check Out" where you will be asked to fill out
payment method form. Transaction will be processed automatically and you will
receive an email acknowledgement followed by an email with a confirmation
number if the payment is approved.
HOW DO I CHANGE AN
ITEM QUANTITY?
Select "VIEW CART" from top navigational bar and
you will go to the cart. Highlight the number in the quantity box and change it
to what you want then press recalculate.
HOW DO I REMOVE
ITEMS FROM CART?
Change quantity to "0" and press
recalculate.
HOW DO I CHECK THE
STATUS AND TRACK MY ORDER?
When you place an order at SweetheartGallery.com
you will receive an order confirmation by e-mail immediately that will include
your order number and summary.
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If you do not have your order number please
refer to your e-mail confirmation or send us an email at bacon@sweetheartgallery.comWe
can also be reached at 845-679-2622. Every Day. from 10.30am-6:00pm
(EST).
HOW DO WE HANDLE CHECKS AND FAXED
ORDERS?
Please email or call us for ordering during our
business hours. Once we receive your check or faxed order we will give you a
confirmation.
HOW TO REPORT A LOST, OR STOLEN
CARD?
Fraudulent Charges: In the event of unauthorized
use of your credit card, you must immediately notify your credit card provider
in accordance with it's reporting rules and procedures.
WHAT IS THE SALES TAX POLICY?
New York State residents are required to pay sales
tax of 8%. There is no tax on out of state sales.
WHAT DO YOU CHARGE FOR SHIPPING AND
HANDLING?
Our shipping and handling charges are determined
by a flat fee, if any, except on special orders. Large items like furniture for example
require that the customer call us with specific information so we can determine
the most efficient way to ship based on customer's requirements. Items in this
category are noted on the item's page.
HOW DO WE HANDLE INTERNATIONAL
ORDERS?
Please email or call us during our business hours
for best shipping method.
WHAT IS OUR RETURN POLICY?
You may return an item for any reason within 14
days of purchase unless it is a custom order, however, in the event for reasons other than damage, or error in shipped item, shipping charges to and from the customer will be the responcibility of the the customer.
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Returns on orders after December 10th can be
returned through January 15th of the new year.
HOW DO WE CREDIT
YOUR CARD?
If an item is approved for return we will put
through a credit to the card the item was purchased on, less shipping and
handling, once the item is received back.
HOW DO I RETURN AN
ITEM?
If you wish to make a return or exchange, please
follow these steps
1. Indicate the reason for the return and action we should take. For example,
if you changed your mind and wish to make an exchange, please let us know what
item you desire instead by telling us the item number, product description, and
price of the new item. If an exchange is not your desire we will make a full
refund providing work is returned in good condition as determined by us or the
creator. In the event for reasons other than damage, or error in shipped item, shipping charges to and from the customer will be the responcibility of the the customer.
2. Pack and seal your return securely in the original package if possible.
Packages must be returned prepaid. We recommend you insure all packages.
Sweetheart Gallery, LLC cannot accept C.O.D. deliveries.
WHERE TO EXCHANGE OR
RETURN AN ITEM?
Please email or call us during our business hours
to determine where the package should be shipped.
ph: 845-679-2622
email: bacon@sweetheartgallery.com
Special Orders: Monies paid on special orders is not refundable.
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