IS IT SAFE TO USE MY CREDIT CARD ON
Yes. Whenever you place an order on our web site, your credit card (or
other payment) information is protected by Secure Sockets Layer (SSL), a
sophisticated technology that encrypts all your private information as it
travels over the Internet. For details on this and other ways we protect
your security, see our privacy statement.
HOW TO SHOP ON LINE?
It's easy. Simply select the item you want by placing a quantity in the
quantity box and press "Add To Cart." Your browser will go to our shopping
cart where you can review your selection. Scroll down and enter
information. Required fields have to be filled out for us to complete your
order. At the bottom click "Check Out" where you will be asked to fill out
payment method form. Transaction will be processed automatically and you
will receive an email acknowledgement followed by an email with a
confirmation number if the payment is approved.
HOW DO I CHANGE AN ITEM
Select "VIEW CART" from top navigational bar and you will go to the cart.
Highlight the number in the quantity box and change it to what you want
then press recalculate.
HOW DO I REMOVE ITEMS FROM
Change quantity to "0" and press recalculate.
HOW DO I CHECK THE STATUS AND TRACK MY
When you place an order at SweetheartGallery.com you will receive an order
confirmation by e-mail immediately that will include your order number and
If you do not have your order number please refer to your e-mail
confirmation or send us an email at email@example.com. We
can also be reached at 845-679-2622. Every Day. from 10.30am-6:00pm
HOW DO WE HANDLE CHECKS AND FAXED
Please email or call us for ordering during our business hours. Once we
receive your check or faxed order we will give you a confirmation.
HOW TO REPORT A LOST, OR STOLEN
Fraudulent Charges: In the event of unauthorized use of your credit card,
you must immediately notify your credit card provider in accordance with
it's reporting rules and procedures.
WHAT IS THE SALES TAX
New York State residents are required to pay sales tax of 8%. There is no
tax on out of state sales.
WHAT DO YOU CHARGE FOR SHIPPING AND
Our shipping and handling charges are determined by a flat fee, if any,
except on special orders. Large items like furniture for example require
that the customer call us with specific information so we can determine the
most efficient way to ship based on customer's requirements. Items in this
category are noted on the item's page.
HOW DO WE HANDLE INTERNATIONAL
Please email or call us during our business hours for best shipping
WHAT IS OUR RETURN POLICY?
You may return an item for any reason within 14 days of purchase unless it
is a custom order. Custom orders are not returnable. However, in the event for reasons other than damage, or
error in shipped item, shipping charges to and from the customer will be
the responsibility of the the customer.
Returns on orders after December 10th can be returned through January 15th
of the new year.
HOW DO WE CREDIT YOUR CARD?
If an item is approved for return we will put through a credit to the card
the item was purchased on, less shipping and handling, once the item is
HOW DO I RETURN AN ITEM?
If you wish to make a return or exchange, please follow these steps
1. Indicate the reason for the return and action we should take. For
example, if you changed your mind and wish to make an exchange, please let
us know what item you desire instead by telling us the item number, product
description, and price of the new item. If an exchange is not your desire
we will make a full refund providing work is returned in good condition as
determined by us or the creator. In the event for reasons other than
damage, or error in shipped item, shipping charges to and from the customer
will be the responsibility of the the customer.
2. Pack and seal your return securely in the original package if possible.
Packages must be returned prepaid. We recommend you insure all packages.
Sweetheart Gallery, LLC cannot accept C.O.D. deliveries.
WHERE TO EXCHANGE OR RETURN AN
Please email or call us during our business hours to determine where the
package should be shipped.
Special Orders: Monies paid on special orders is not refundable.