Return Policy

ALL WORK IS "MADE TO ORDER"

• All returns are at the discretion of the artist as all work is "Made To Order".
• You may return any item within five days of receiving it providing that the artists agrees.
• Returns must be in original condition.

RESTOCKING FEE MAY APPLY:

• Once a return is accepted by the artist, you will receive a refund of the purchase price, minus shipping charges, and credit card fees in the same form of payment used to place your order.
• If you wish to make a return or exchange, please call us at 845 679 2622 asap after arrival.

GIFTS:

• Gift returns are subject to the discretion of the artist as all work is "Made To Order".
• We will accept gift returns from the original purchaser within a reasonable time frame providing the artist agrees to this beforehand.

 

ITEMS DAMAGED IN TRANSIT:

• If your package appears damaged, please call us toll-free at 845 679 2622 so we can arrange to have it picked up and inspected.
• Please retain all of the original packing materials.

HOW TO RETURN AN ITEM:

• Contact Customer Care at 845 679 2622 to start the return process.
• Repack your order using the original packing materials if possible.
• If the original materials are not usable, use appropriate packing materials with plenty of cushioning.
• You are responsible for any damage due to improper packaging.
• Please take care to repack items carefully.
• Note that you are responsible for return shipping costs.

CANADIAN CUSTOMERS:

• We are unable to provide return shipping labels for Canadian customers.
• To make a return, please contact Customer Care at 845 679 2622.
• You will be responsible for creating and paying for the return shipping label.

SHIPPING COSTS:

• You are responsible for all shipping costs.
• If an item was shipped free as an incentive, that shipping cost will be included in the return shipping charge.
• However, if you are returning an item because it was defective, or because it was not the correct item, we will pay the return shipping costs.

REFUNDS:

• You can expect a refund 3–5 business days after the artist receives your return, provided it arrives undamaged.
• You will be credited for the price of the item minus all shipping costs. Please note that we cannot provide refunds for items that have been damaged, altered, or worn.
• You will receive your refund in the same form of payment used to place your order.
• If your return was a gift, you may choose to apply that credit toward the purchase of another item, or to have the buyer credited for the purchase price of the item.
• If you provided an email address when you ordered, we will notify you of the status of your return via email.